Supplemental Nutrition Assistance Program Customer Survey

Survey of SNAP Experience

Southwest Health and Human Services is conducting a customer service review. Please complete the anonymous survey and click the Submit button when finished with the survey. Think about your most recent contact with the agency when responding to the survey questions. The department staff appreciates your comments. SNAP stands for Supplemental Nutrition Assistance Program, formerly known as Food Support or Food Stamps. MFIP stands for Minnesota Family Investment Program, also referred to as Cash Assistance.

Company
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Select county*
1. Did you experience any problems when you applied for SNAP or MFIP?*
- Yes
- No
2. Were county staff members courteous and helpful?
- Yes
- No
Explain
3. List all positive or negative observations about your last contact with the county agency.
4. How long have you waited to have a phone call returned after leaving a message with the agency?
5. Provide suggestions for the county agency to improve its' service
6. Did the agency explain the Employment and Training Program to you?*
- Yes
- No
7. Did you attend the Employment and Training Program orientation?*
- Yes
- No
8. How would you rate your experience with the agency on a scale of one to five?*
Explain your rating.
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